Poki Privacy Policy — Our Commitment to Your Data
Poki takes the protection of every user's personal information seriously in Malaysia. This policy clearly explains how we collect, use, store and safeguard your data.
Information We Collect
When you register and use the poki platform, we collect several categories of information necessary to provide a safe and seamless service:
Personal Account Information
This includes your full name, email address, phone number, date of birth and any other information provided during registration. This information is used to verify your identity and keep your account secure.
Payment & Transaction Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we record transaction details such as the amount, timestamp, payment method (FPX, Touch 'n Go, etc.) and transaction reference number. We do not store full card numbers or sensitive banking information directly — all payment processing is handled through secure, certified payment gateways.
Device & Browser Information
We collect technical information such as IP address, browser type, operating system, screen resolution and session data. This helps us detect suspicious activity, optimise platform performance for mobile devices, and improve the overall user experience.
Usage & Behavioural Data
We record how you interact with the platform — pages visited, session duration, bets placed and games played. This data is used in aggregate to improve the platform and personalise your experience.
How We Use Your Information
All information collected by poki is used for clear and legitimate purposes, including:
- Account operations: Securely handles registration, login, deposits and withdrawals.
- Identity verification: Ensures that only authorised users can access their accounts and that all legal compliance requirements are met.
- Fraud prevention: Detecting and preventing fraudulent activity, money laundering and platform abuse.
- Customer support: Allows the poki support team to assist you quickly and accurately whenever any issues arise.
- Platform improvements: Analysing usage patterns to improve the platform's speed, usability and features over time.
- Service communications: Sends important notices relating to your account, policy updates and transaction information.
Poki does not use your information for third-party advertising purposes without your explicit consent.
Cookies & Session Tracking
The poki platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
We use two main types of cookies:
- Session cookies: Temporary cookies that are deleted when you close your browser. They are used to maintain your login session and ensure transaction security.
- Persistent cookies: Cookies that remain on your device for a set period of time. These help us remember your preferences and deliver a more personalised experience on your next visit.
You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some areas of the poki platform.
Data Storage & Security
All poki user data is stored in a secure server environment using SSL (Secure Socket Layer) encryption, ensuring that every data transmission between your device and our servers is encrypted and cannot be intercepted.
Account passwords are stored using a one-way hashing method that cannot be reversed. This means that even we, as the platform operator, are unable to view your actual password.
Your personal information is retained for as long as your account remains active, or as long as necessary to comply with applicable legal and regulatory obligations. Upon account closure, your data will be deleted or anonymised in accordance with our retention policy within the stipulated timeframe.
Sharing with Third Parties
Poki does not sell, rent or share your personal information with third parties for marketing purposes. We only share the data necessary with service providers who support platform operations — such as payment processors, technical analytics providers and identity verification services — all under strict confidentiality agreements. We may also disclose information where required by law or a valid court order.
User Rights Over Personal Data
As a poki platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you may request a correction through our customer support.
You may request the deletion of your personal data, subject to applicable legal obligations.
To exercise any of the rights above, please reach out to the poki support team via email at [email protected]. We will process your request within a reasonable timeframe and keep you informed of the outcome.
Policy Changes & How to Contact Us
Poki reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated via a notice on the website or by email to registered users before the changes take effect. We encourage you to review this page periodically to stay informed of how we protect your information.
Continued use of the poki platform following any policy changes constitutes your acceptance of the updated terms.
If you have any questions, concerns or wish to exercise your privacy rights, please contact us:
- Support email: [email protected]
- Common questions: Refer to the FAQ us for a prompt response.
The poki team is committed to responding to all privacy-related enquiries in a timely manner and ensuring your concerns are addressed thoroughly and professionally.
Your Data Is Safe at poki
We put your security and privacy first in everything we do. Register an account today and enjoy a safe Sports Betting and digital entertainment experience in Malaysia.